Shipping policy

SHIPPING POLICY

Last updated: June 2026

Where We Deliver

We deliver to addresses in England and Wales only. We do not currently ship to Scotland, Northern Ireland, or outside the United Kingdom.

Delivery Methods

We use two delivery methods depending on the size of your order:

• Courier delivery via DPD — for smaller orders

• Pallet network delivery — for larger or bulk orders

The delivery method for your order will be confirmed in your order confirmation email.

Delivery Timescales

We aim to dispatch all orders within 1–2 working days of receiving cleared payment. Estimated delivery is within 2–4 working days from dispatch.

Delivery timescales are estimates only and are not guaranteed. Delays may occasionally occur due to courier schedules, high demand periods, or circumstances beyond our control such as adverse weather. We will always do our best to keep you informed.

Delivery Costs

Delivery costs are calculated at checkout based on your order size and location. The total delivery cost will be clearly displayed before you complete your purchase.

Pallet Deliveries

For larger orders delivered by pallet network, please note the following:

• Delivery is kerbside only — the driver will not carry goods beyond the kerbside

• Please ensure there is suitable vehicle access at your delivery address

• Someone should be available to receive the delivery as pallets cannot be left unattended in all cases

If you have any access restrictions or special delivery requirements, please contact us before placing your order so we can advise on the best solution.

Failed or Missed Deliveries

If a delivery attempt is unsuccessful, our courier or pallet provider will leave a card or notification with instructions for rebooking or collection. Additional charges may apply for re-delivery attempts where the failure was due to no one being available at the delivery address.

Order Tracking

Once your order has been dispatched, you will receive a dispatch confirmation email. For DPD courier deliveries, a tracking link will be provided so you can monitor your delivery.

Damaged Deliveries

If your order arrives visibly damaged, please take photographs before accepting or opening the delivery where possible, and contact us within 48 hours at sales@theforestfirewoodcompany.co.uk. We will work quickly to resolve the issue.